Returns and Complaints for Business Customers
Always contact our customer service before reporting any shortages, returns or complaints to support@nordicare.se. Complaints regarding delivery must be made without undue delay. In the event of loss, shortage or damage to a received delivery, the complaint must be made immediately upon receipt of the goods and after unpacking, no later than seven (7) calendar days after receipt. Any returns must be made no later than 20 days after receipt and must always be accompanied by the current invoice. For returns made later than 20 days, a return deduction of 20% of the invoice value will be applied; after 60 days, 40% will be deducted. Goods older than 90 days, as well as specially ordered goods, will not be accepted for return. Returns must be sent with prepaid shipping.
Return address: NordiCare AB, Solrosvägen 1, 263 62 VIKEN, SWEDEN