Business Customers
We ship your goods the same day if your order reaches us before 1:00 PM, otherwise the following day. We always offer fast deliveries, and as a customer you have access to our customer service and expertise every weekday from 8:00 AM to 4:30 PM.
Prices
According to the current price list or as stated in the agreement. All prices displayed when logged in to the web account are exclusive of applicable VAT.
Payment Terms
30 days net from the invoice date. After the due date, late payment interest of 8% is charged in accordance with the Swedish Interest Act.
Delivery Terms
Flat shipping fee of NOK 150 + VAT. Free shipping on all orders over NOK 1,500. Or as stated in the agreement.
Delivery Method
We use DSV for our shipments.
Delivery Time
Stock items are delivered promptly. We ship your goods the same day if your order reaches us before 1:00 PM, otherwise the following day. The delivery should reach you within 1 week (usually 1-3 business days). For made-to-order items in our range, the normal delivery time is 2-8 weeks.
Incorrect Delivery Address
If an incorrect address is provided and this results in the shipment being undeliverable, the customer is responsible for any additional costs incurred.
Delays
We do our best to deliver as quickly as possible, but delays may occasionally occur. We therefore do not guarantee delivery on a specific day and always reserve the right to delays. We reserve the right to cancel your order if problems arise with deliveries to us or with payment. In the event of unforeseen circumstances beyond our control, Force Majeure, (such as war, natural disaster, strike, fire or failure by our subcontractor to deliver) NordiCare is not responsible for the delays.
Returns and Complaints
Always contact our customer service before reporting any shortages, returns or complaints to support@nordicare.se. Complaints regarding delivery must be made without unreasonable delay. In the event of loss, shortage or damage to a received delivery, the complaint must be made immediately upon receipt of the goods and after unpacking, no later than seven (7) calendar days after receipt. Any returns must be made no later than 20 days after receipt and must always be accompanied by the relevant invoice. For returns made later than 20 days, a return deduction of 20% of the invoice value will be applied; after 60 days, 40% will be deducted. Goods older than 90 days, as well as specially ordered goods, will not be accepted for return. Returns must be sent with prepaid shipping.
Return address:
NordiCare AB
Solrosvägen 1
263 62 VIKEN
Personal Data
It is important to us that you, as a customer, feel safe when shopping with us. Here you can read about how we handle and protect personal data.
Disputes
Disputes should primarily be resolved amicably with our customer service. If the dispute remains unresolved, NordiCare applies alternative dispute resolution.
Allmänna reklamationsnämnden, Box 174 101 23 Stockholm. The ARN website www.arn.se.
You can read more about alternative dispute resolution for consumers on the European Commission's website: http://ec.europa.eu/odr.
Other
Force Majeure. NordiCare.se is exempt from liability for failure to fulfil a particular obligation if the failure is due to an exempting circumstance as set out below, and the circumstance prevents, hinders or delays fulfilment. Exempting circumstances include, among other things, government action or omission, newly enacted or amended legislation, labour market disputes, blockades, fire, flooding, sabotage, major accidents or other types of natural disaster. Force majeure also includes government decisions that negatively affect the market and products, e.g. restrictions on indications, warning texts, sales bans, etc., an abnormal downturn in the market, as well as situations where the company is subjected to criminal activity that affects its operations.
Do You Have Any Questions?
Customer service phone: 042 35 22 20, email: info@nordicare.se